Our Cookie Policy
To manage and amend your cookie preferences at any time, click here. Please note that essential cookies are those that are strictly necessary for the functionality of the website and cannot be switched off.
1. This Policy (“Policy”)
1.1 Please read this cookie Policy carefully as it contains important information on who we are and how we use cookies on our website. This Policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
2. Our Website
2.1. This cookie Policy only relates to your use of our website.
2.2. Throughout our website we may link to other websites owned and operated by certain trusted third parties to monitor website activity, track marketing and deliver advertising to you. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.
3. Cookies
3.1. A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. These help us improve your experience while you navigate through the website, and we also use third party cookies that help us analyse and understand how you use our website.
3.2. For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
3.3. For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, or www.allaboutcookies.org.
4. Consent to use cookies
4.1. We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g. to enable you to edit your orders and review products you have recently viewed or compared.)
5. Managing Cookie Preferences
5.1 You can manage and amend your consent to the use of cookies or manage any other cookie preferences by following this link
6. Use of our cookies
The tables below provides more information about the cookies we use and why:
| Essential Cookies | ||
|---|---|---|
| Name | Purpose | Expiry |
| CART |
This cookie is used in association with your shopping cart. | 1 year |
| CATEGORY_INFO |
This cookie is used to allow pages to be displayed quicker. | 1 year |
| COMPARE |
This cookie enables us to store information of the items that you have in the Compare Products list. | 1 year |
| CUSTOMER |
This cookie provides us with an encrypted version of your customer ID. | 1 year |
| CUSTOMER_AUTH |
This cookie provides us with an indicator if you have signed into our website. | 1 year |
| CUSTOMER_INFO |
This cookie provides us with an encrypted version of the customer group you belong to. | 1 year |
| CUSTOMER_SEGMENT_IDS |
This cookie enables us to store your Customer Segment ID. | 1 year |
| EXTERNAL_NO_CACHE |
This cookie is a flag that indicates whether caching is activated or not. | 1 year |
| FRONTEND |
This cookie shows your session ID on the server. | 1 year |
| GUEST_VIEW |
This cookie allows guests to edit their orders. | 1 year |
| LAST_CATEGORY |
This cookie provides information on the last category you visited. | 1 year |
| LAST_PRODUCT |
This cookie provides information on the last product you viewed. | 1 year |
| NEWMESSAGE |
This cookie indicates whether a new message has been received. | 1 year |
| NO_CACHE |
This cookie indicates whether it is allowed to use cache. | 1 year |
| PERSISTENT_SHOPPING_CART |
This cookie provides a link to information about your cart and viewing history if you have asked the site. | 1 year |
| RECENTLYCOMPARED |
This cookie provides information on items you have recently compared. | 1 year |
| STF |
This cookie provides information on products you have emailed to friends. | 1 year |
| STORE |
This cookie provides information on the store view or language you have selected. | 1 year |
| USER_ALLOWED_SAVE_COOKIE |
This cookie indicated whether a customer authorized cookies. | 1 year |
| VIEWED_PRODUCT_IDS |
This cookie provides information on the products that you have recently looked at. | 1 year |
| WISHLIST |
This cookie is an encrypted list of products added to your wish list. | 1 year |
| WISHLIST_CNT |
This cookie provides information of the number of items in your wish list. | 1 year |
| Marketing Cookies (optional) | ||
|---|---|---|
| Name | Purpose | Expiry |
| Klayvio |
This third party cookie is used for tracking and identifying site users for marketing and analytics purposes. | 2 years |
| Facebook |
This third party cookie is used to deliver advertising. | 400 days |
| Hotjar |
This third party cookie is used to detect the first pageview session of a user via Hotjar. | 1 year |
| Google Analytics (optional) | ||
|---|---|---|
| Name | Purpose | Expiry |
| _ga |
This is a third party cookie used by Google. We use Google Analytics to monitor and track website traffic and data. Google Analytics is a set of cookies to collect information and report site usage statistics without personally identifying individual visitors. ‘_ga’, the main cookie used by Google Analytics, enables a service to distinguish one visitor from another. | 2 years |
7. Third party access to the cookies
7.1. The cookies we use on our website will only be accessed by the following:
- 7.1.1. Foundation Commerce – our development agency; and
- 7.1.2. Adobe – the cloud platform used to host our website.
7.2. Those cookies will not be accessed by any other third party.
8. How to turn off all cookies and the consequences of doing so
8.1. If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
8.2. For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, or www.allaboutcookies.org.
9. Change to this policy
Amendments and updates to this Policy may be made from time to time. Any revisions will be posted on this page, so you will always be aware of what cookies we use and why we use them. Please review this page regularly so that you are aware of any changes.
10. Our contact details
If you have any questions about this cookie Policy or the information we hold about you, please contact us using the details below.