Please note that following the restrictions caused by the Covid19 pandemic we have begun a phased re-opening of our Service Centre, you will now be able to visit to create a service request to include with your watch when returned to us. Please be aware that due to working practices and reduced staffing levels repair lead times are currently expected to be longer than usual.

Our parts website is also now fully operational and we will be working to ship all parts orders, where stock is available, within 2-3 working days.

We will publicise any changes on this website and If you require further information please email

To view the Setting Instructions for your particular Citizen watch, enter your Movement Calibre Number in the field to the right.

To locate the Movement Calibre Number on your watch's caseback, see the diagrams below.

You may also choose from a selection of video instructions for additional help with setting your watch.